Oracle Field Service
Oracle Field Service (formerly TOA Technologies’ ETA Direct) is a holistic, flexible, easy-to-use, SaaS-based mobile workforce management solution. It is built on time-based, self-learning, and predictive technology.
This technology collects time-based measurements about everything that happens in the field, and then uses these measurements to learn – and keep learning – how each individual does work. The solution predicts when a field event will happen and how long it will take, with 98 percent accuracy. When unexpected events occur – bad weather, flat tire, job complications, employee absence – OFS predicts the resulting chain reaction, allowing you to address exceptions and take action to ensure customer satisfaction.
The Oracle Field Service product family consists of the following modules to automate and optimize field service operations:
- Forecasting
- Capacity
- Routing
- Core Manage:
- Mobility:
- Smart Location:
- Collaboration:
- Customer Communication:
TOA Technologies was acquired by Oracle in 2014. Their application suite is now part of the Oracle Service Cloud offering and is known as Oracle Field Service (OFS).
GMP, as the authorized TOA Partner for the Czech Republic, Slovakia and the Netherlands, joined the Oracle Partner Network to become an authorized Oracle Gold Member Partner.
For more information about Oracle Field Service contact our sales team directly at info@giscomgmt.com